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Common Queries

You Asked, We Answered

Looking for more info about one of our products, services, or a pending order? Check out our list of frequently asked questions below for some quick answers. If you can’t find the answer, get in touch.

Xylophone Sticks

What is your return policy?

We recommend that you store the original packaging even beyond the 30-day return period. In the case of a complaint, the return transport is therefore safer; In addition, possible replacement deliveries can only be made when the items, including the original packaging, are returned to us.

Guitars

Do you offer gift cards?

Yes. Definitely there will be gift cards for every purchase

Keyboard

What are the payment options?

The following modes of payments are available

  • Domestic and international credit cards issued by banks and institutions that are part of the Visa & Mastercard Network

  • Visa Debit cards

  • Netbanking/Direct Debit payments from select banks in India.

A full list is available at the time of Check Out and prior to making payments for purchases

As prescribed by the financial institutions issuing the credit or debit cards affiliated with Visa and Mastercard you will be required to submit your 16-digit credit card number, card expiry date and 3-digit CVV number (usually on the reverse of the card) when you make your online transaction using your Credit or Debit card. You should also have enrolled your Credit Card with VBV (Verified by Visa) or MSC (Mastercard Secure Code) to complete the transaction

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